Help

We recommend downloading the MyDPD app to check on the status of your parcels. If you cannot track your parcel using the app, please contact us on 01143 215050.

If the product you wish to purchase is out of stock, simply add your email address via the Notify Me button.

As soon as the product comes into stock you will receive an email alert.

If your order is incomplete, please get in touch as soon as possible. Bear in mind that different products may be sent out from multiple locations, so they might arrive separately.

You can use our online service to contact us about a damaged item. We may request photographs and further details about the damage.

The best way to keep up to date is to subscribe to our newsletter.

If you would like to subscribe to our newsletter, email us at support@discountcream.co.uk and we will add you to our mailing list.

Yes. Email your suggestions to: support@discountcream.co.uk

Once your order is placed, we can add or modify it until it has been processed and shipped. This is not guaranteed, but we will do our utmost to accommodate any changes. If you wish to modify your order, please contact us as soon as possible.

Where you have purchased the goods or services as a consumer you are entitled to cancel any contract completed with us within 7 days from the day after receipt of the goods or services. We endeavour to deal with any refunds promptly. We will issue refunds to the debit/credit card used to place the order.

Returned good must be returned in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you.

To return any items, e-mail us at support@discountcream.co.uk quoting your order number. The items should then be returned by an agreed delivery method.

We accept Visa, Visa Debit, Visa Electron, MasterCard, Maestro (Switch) and American Express.

You can also pay via Apple Pay, Paypal, Google Pay, or spread the costs of your payments via Klarna.

Get in touch ASAP. If your order has been processed by our warehouse team, we may be unable to cancel it, but you can return it for a refund. Please view our returns policy.

You must first be logged into your registered account. You can change your personal information and password from your MyAccount.

You can visit the Password Reset page to have an email sent to you to reset your password.

When your order is processed you will receive a notification email that your order is being dispatched. This email will contain a tracking like to the courier.

During checkout, you will have a selection of shipping methods. For delivery times, please see our delivery information page.

DPD Pickup allows most parcels to be delivered to a local shop in your area for collection. Some home or business address deliveries can be diverted to a shop if you are not available to receive a delivery. Not all deliveries can be diverted to a local shop due to size and weight restrictions.

We accept orders to UK Offshore addresses, which covers the following postcodes; GY, JE, IM, BT, HS, IV40-56, KA27-28, PA20, PA41-49, PA60-78, PH41-43, ZE.

Yes, we are able to accept orders for delivery for BFPO addresses.