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Service Updates

June 20th 2022:

We have been informed that one of our couriers, Yodel, are experiencing an IT incident affecting their connectivity to Yodel IT services. As a result, their Customer Service team is currently unavailable. Parcel tracking is also limited and may be unavailable at times via the tracking page and on the Yodel app. They are working on resolving these issues as quickly as possible.

Deliveries are still taking place, and Yodel are working hard to prevent any delays.

Please be patient with our Customer Service team as we will have limited access to tracking until services are back up.

May 30th 2022:

Due to the upcoming Queen’s Jubilee bank holiday we will be closed from the 2nd - 5th of June; please note that no orders will be processed or shipped on the days we are closed. We would also like to remind you that dispatch and delivery delays are to be expected at this time. You can find full details about our shipping schedule over the Jubilee period here. Have a great weekend and happy celebrations!

April 13th 2022:

Due to the Easter bank holiday this weekend we will be closed from the 15th-18th of April; please note that no orders will be processed or shipped on the days we are closed. We would also like to remind you that dispatch and delivery delays are to be expected at this time. You can find full details about our shipping schedule over the Easter period here. Have a happy Easter and a fun-filled bank holiday!

Dec 30th 2021:

It is almost New Years Eve! We would like to inform our customers that we will be closed for the festive season from Thursday 30th of December and will return on January 5th.

During this time, orders can still be placed on the website but will not be processed until our return. For more information on our delivery estimates over the festive period please visit our delivery page. We would like to wish all of our customers a Happy New Year - lets hope for a better 2022!

Dec 23rd 2021:

Christmas week We would like to inform our customers that we will be closed for the festive season from Thursday 23rd of December and will return on Tuesday the 28th of December. During this time, orders can still be placed on the website but will not be processed until our return. For more information on our delivery estimates over the festive period please visit our delivery page. We would like to wish all of our customers a very Merry Christmas!

Dec 20th 2021

It is officially Christmas week and with 5 days remaining until the big day during a global pandemic and new variant outbreak, all couriers in the UK are under extreme strain processing record high amounts of parcels to arrive to customers safely and on-time. Unfortunately due to the extreme strain of all couriers (Royal Mail, Yodel, DPD, UPS, Parcel Force) we cannot guarantee that orders placed will arrive before Christmas (December 25th).

Our team are doing everything possible to get orders delivered to you on time including earlier dispatches, extra elves in the team and courier upgrades where possible. We really appreciate our customers patience and understanding at this time and we apologize for any inconvenience this may cause.

Waiting on an order? Please check your emails for tracking sent direct from the courier to track your parcel to you.
Looking to place an order? We are still dispatching orders daily with no disruptions to our own services, however please be mindful of potential delays with couriers, which is effecting all online stores at this time.

December 9th 2021
YODEL are unfortunately experiencing delays in service speed due to the extreme amount of incoming parcels to their depots, which has far surpassed forecasted levels.

Due to this if you have placed an order within the past 7 days for delivery with YODEL and have not received your parcel, your parcel is sadly delayed due to this backlog - if you would like further information on your parcels ETA, please contact the courier direct as we do not have more information available at this time.

We will keep updating this page with more information as we receive it from YODEL and we apologize for any inconvenience this may cause.

 

Courier Update Pages:

DPD Courier Services Bulletin Page 

Royal Mail Services Updates Page

ParcelForce Services Updates Page

UPS Services Update Page

YODEL Service Updates Page