Shipping and Delivery FAQs
What Couriers do you use?
Pressurised Gases - are sent with DPD - pressurised gas orders can only be sent with authorised couriers due to additional health and safety handling requirements, this is due to it being pressurised gas. We hold an account with DPD specifically for our pressurised gas orders.
Syrups - 1-2 bottles of syrup can be sent with Royal Mail as standard post. Orders above these quantities are sent with DPD due to their size, weight and delicate packaging requirements so they don’t smash in transit!
How long does delivery take?
We offer a next working day delivery service on all of our orders when the delivery address is UK Mainland. Outside of the UK mainland can take more than 48 hours, depending on the location. Please refer to our specific delivery page for more information on this, click HERE. Please bear in mind our T&Cs for restricted products when ordering.
Do you deliver on Saturdays?
Yes, we do! We offer Saturday delivery at the checkout that you must select when placing your order. If this option is not selected at the checkout, you can try to get in contact with us to make a payment over the phone for the remaining balance. However, at busy times, we may not be able to do this as the couriers do come and collect parcels early depending on schedules.
How much is delivery?
The cost of delivery varies depending on your location and your order total! The delivery cost will be displayed at the checkout before the payment is confirmed.
Cream Charger FAQs
What is the difference between Cream Charger brands?
Cream Chargers are made by a small variety of manufacturers around the world, which are all required to be manufactured under vigilant processes and tested extensively. Brands such as Mosa and Pro Whip are classic ‘silver’ cream chargers with the plain stainless steel coating, whereas Liss cream chargers have a grey painted outer coating. Industry leaders, iSi Culinary Cream Chargers are coated in a custom purple paint and contain 8.4g of Nitrous Oxide, compared to the industry standard of 8g per charger that other brands follow. Brands are very much down to personal preference and we would recommend trialling different brands to find your personal preference for your recipes and beverages.
What are the benefits of using cream chargers and whippers?
To preserve and keep sauces and foams fresh for longer, so they can be prepared in advance to save time. Due to the airtight confinements of the canister, even the most delicate mixtures (containing egg or dairy) can potentially last over a week when stored in this way. In a professional kitchen this time period is more likely to be over the course of a few days, but this is a great method of preservation.
Cream whippers can also be used to give volume and body to sauces and dressings that may not otherwise be aerated. This gives plenty of room for experimentation in your recipes.
Cream whippers are a great way to flavour alcohols and oils through rapid infusion, creating concoctions such as sloe gin and raspberry vodka in minutes rather than months!
How many chargers will I need?
When using your cream whipper, no more than 1 charger should be released in a 1/4L or 1/2 litre whipper, and no more than 2 chargers for a 1-litre whipper - using more than this per siphon can cause damage to your dispenser from over pressurising and can cause injuries if not handled correctly! Using a N2O Cream Siphon to yield your cream can create up to 3 times the yield of its original state at optimum performance! The average yield will double your liquids overall volume, the more you practice, the more you’ll get out of your chargers, as with all things - practice makes perfect!
I have burnt myself using the dispenser, what do I do?!
If you are burnt by freezing N2O you must immediately seek medical advice. Any burn from pressurised gases can cause deep tissue damage, which may not be immediately obvious at the time of the injury. Please ensure that you educate yourself before using on how to correctly handle pressurised gas in a cream whipper or siphon. We have products that can help protect against freezer burn such as silicone dispenser sleeves (iSi Heat Protection Cover) and foam comfort grips.
Flavouring Syrup FAQs
What brands are vegetarian friendly?
Most flavouring syrups are vegetarian friendly, that includes all of our brands such as Monin Syrups, Jordan’s Skinny Syrups, Sweetbird Syrups and Simply Syrups, as they do not contain animal products. However, if you have any questions or concerns about a specific flavouring syrup then please do not hesitate to contact our team and we will address them.
What brands are suitable for vegans?
As previously stated, most of our flavouring syrups are vegan and vegetarian friendly, which is perfect for people with specific dietary requirements who still want to experiment with coffees, hot chocolates and other tasty beverages! If you’re looking for extra reassurance then we would recommend our Sweetbird Syrups range, which is approved by the Vegan Society.
Which is the best brand?
All of our flavouring syrup brands are top-of the range products and are guaranteed to provide you with delicious tastes, but it’s hard to look past the illustrious Monin Syrup range when it comes to quality. Since 1812, Monin have paved the way in the flavouring syrup world, and their coffee and cocktail syrups are the brand of choice for cafes, bars and restaurants the world over - with both Costa Coffee and Starbucks using Monin’s products to produce their drinks ranges.
I want a zero-calorie syrup! What are my options?
All of our syrup brands have their own sugar free ranges, with Monin, Simply and Sweetbird all offering sugar-free and reduced sugar variants of some of their most popular flavours.
However, if you’re looking for a massive syrup range that is completely sugar, fat and calorie free, then look no further than Jordan’s Skinny Syrups! With around 50 different flavours to choose from, you’re sure to find something you fancy, and you can enjoy the full range completely free of guilt, with absolutely zero sugar involved in the making of these products. This makes them the ideal choice for people on a keto, low sugar or sugar-free diet, as well as being a delicious choice in their own right.
I ordered some syrups at 4:30pm, why wasn’t my order processed?
If you have ordered more than 2 syrups, as stated in our delivery information and terms and conditions (as well as further up in the FAQs!), have to be sent with DPD instead of Royal Mail, and also requires thorough packaging requirements in order to keep the bottles from smashing in transit. Due to the time this takes for our logistics team to prepare and pack, the cut off for syrups is different to the rest of the store (4pm). Orders placed after 4pm for more than 2 syrups will be processed on the next working day.
How do I purchase trade volumes of Cream Chargers?
If you’re looking to order more than 240 cream chargers on our website then this would be considered trade purchasing. Please be aware that trade purchases are only available to those who are buying for a trade, and you will be required to provide information about said trade.
I want to buy large volumes of flavouring syrups, can I get a discount?
We are aiming to offer bulk discounts on all of the items on our website, and are currently in the process of adding these to our products. If you have any questions about a specific product then please get in touch via email at email@example.com and we will let you know about our latest prices.
What’s the difference between N2O, CO2 and N2?
We sell three different types of pressurised gas on our website, all of which have different uses in catering and hospitality industry. It is important to know the difference between Nitrous Oxide Cream Chargers (N2O), Carbon Dioxide Cartridges (CO2) and Nitrogen or ‘Nitro’ Chargers (N2)
Nitrous Oxide, or N2O Cream Chargers, are the most popular product that we sell. These are used with whipped cream dispensers (also known as cream whippers) for various catering purposes, including making whipped creams, foams and espumas, as well as infusing alcohols, vinegars and oils with various flavours at a much quicker rate than soaking them will achieve. We offer premium cream chargers from brands such as Mosa, Hendi, Pro Whip and iSi, as well as grey-painted Liss cream chargers for a more affordable choice. Check out our full cream charger range here.
Carbon Dioxide Canisters, or CO2 Chargers, come in a variety of different sizes and types, but their main application in catering involves carbonating water and other fluids in a Soda Siphon, using the 8g ‘Soda’ cartridges. The larger 12g and 16g, 45g and 88g chargers can be used in many different ways, and are commonly used in bicycle and car tyre inflators, air rifles and pistols, paintball and airsoft guns and even beer production! If you are unsure what size and what thread cartridge you need to achieve your aims, then please contact us and we’ll be happy to help advise you.
Nitrogen canisters, also known as Nitro chargers, are used with a Nitro dispenser to create Nitrogenated coffees, beers and other drinks like stouts. This gives the drinks a smooth, creamy texture, and Nitro Coffees and Teas have become increasingly popular in recent years!
How do I get free delivery?
All orders over £149 worth of goods will have their order upgraded to next working day delivery COMPLETELY FREE of charge! This also applies to customers who require Saturday delivery, but please ensure you have selected this as your delivery option when checking out.
The product I want is out of stock, how do I know when it comes back into stock?
New stock usually arrives within 1-2 weeks. If you would like to be contacted when our products come back into stock, then please fill out your email address in the box provided on the product page! You will automatically be notified via email when the product goes back into stock.
I want to be a VIP Member
Our VIP members are the first to be given news of new products, and are also sent exclusive offers and discount codes! If you are interested in joining our VIP community, then please click here and fill out your details.