INDEX:

  1. Cut Off Times
  2. Next Working Day Delivery
  3. Saturday Delivery
  4. University Accommodation
  5. Syrup Orders
  6. Delivery Problems
  7.  Information on Delivery
  8. Delivery Guide
  9. Ordering to UK Highlands & Islands
  10. Theft

Cut Off Time

Next Working Day Delivery

Saturday Delivery

Please be aware that Next Working Day Delivery and Saturday Delivery is for UK Mainland only. Any orders placed for delivery outside of UK Mainland will increase the delivery time. Please contact us directly if you would like a delivery cost quote for outside of UK Mainland.

University Accommodation

We as a company have made a conscious decision to ban Cream Chargers to be delivered to University accommodation. It is against company policy for us to ship an order to any University address. If you provide University accommodation as your shipping address, we will have to cancel your order and block you from purchasing again in future.

Syrup Orders

Please be aware that if you are ordering syrups, due to the lengthy packing process of the bottles, we cannot guarantee that the order will be processed same day, especially in our busier periods such as Christmas and over the summer. The earlier you order in the day, the better the chances are of the order being dispatched on time. The cut off time for syrups is 4pm. If you urgently need a syrup order, please do call us on 0114 272 1136 and we will be happy to try and make an arrangement for you to the best of our ability.

Delivery Problems

If you are having a delivery problem, then it’s not us you need to contact - it’s the courier.

Once your goods have been dispatched you will receive an email with Tracking Information. To track your parcel log into your e-mail account to find your tracking number for up to date tracking info.

If no-one is in the courier will leave a card with details of how to get hold of your parcel. Read the card! You MUST contact the courier within 5 DAYS or the delivery will be assumed refused and you will be charged up to £19.95 for the item to be returned to us. If you need to go and pick it up or have not been carded (or lost the card) then click this link, enter your Post Code and you'll get details of your depot.

PARCEL FORCE - 0344 800 4466

DPD - 0121 275 0500

UK MAIL - 024 7693 7770

ROYAL MAIL - 0345 774 0740

UPS - 0345 787 7877

Information on Delivery

Delivery Guide – PLEASE READ BEFORE ORDERING

You must provide us with as much address information as possible.

If you provide us with an incorrect address you may be charged an extra fee of up to £9.95 to have a new address added to the consignment, this can also delay the delivery up to 48 hours.

Someone (anyone) must be at the given address to sign for the delivery between 7am and 6-30pm (for standard Next Day service). Therefore, we recommend delivery to a work address where someone is willing to sign for the goods during the working day. A signature is required as proof of delivery. If you choose to have your goods ‘left safe’ you CANNOT CLAIM COMPENSATION – therefore we strongly advise you NOT to request them left safe.

Ordering to UK Highlands & Islands

The following postcodes in the Highlands will incur an extra shipping charge, without paying this you may have a delay with your delivery.

Please contact us before placing an order to check prices.

IV21

PH33

PA46

LA20

IV2

IV22

PH34

PA47

LA21

IV3

IV23

PH35

PA48

LA22

IV4

IV24

PH36

PA49

LA23

IV5

IV25

PH37

PA60

IV11

IV6

IV26

PH38

PA61

IV14

IV8

IV27

PH39

PA62

IV15

IV13

IV28

PH40

PA63

IV16

IV21

IV30

PH41

PA64

IV17

IV29

IV31

HS1

PA65

IV18

IV33

IV32

HS2

PA66

IV19

IV34

IV40

HS3

PA67

IV20

IV35

IV52

HS4

PA68

IV36

IV37

IV53

HS5

PA69

PH32

IV38

IV54

HS6

PA70

CA21

IV39

KW1

HS7

PA71

CA27IV63

KW10

HS8

PA72

AB38

KW11

HS9

PA73

AB44

KW12

IM1

PA74

AB45

KW13

IM2

PA75

AB53

KW14

IM3

PA76

AB54

KW2

IM4

PA77

AB55

KW3

IM5

PA78

AB56

KW5

IM6

PH42

IV10

KW6

IM7

PH43

IV12

KW7

IM8

PH44

IV7

KW8

IM9

TR21

IV9

KW9

IV41

TR22

IV1

PA20

IV42

TR23

PH17

PA21

IV43

TR24

PH18

PA22

IV44

TR25

PH19

PA23

IV45

ZE1

PH20

PA24

IV46

ZE2

PH21

PA25

IV47

ZE3

PH22

PA26

IV48

PH49

PH23

PA27

IV49

PH50

PH24

PA28

IV51

CA18

PH25

PA29

IV55

CA19

PH26

PA30

IV56

CA20

AB37

PA31

KA27

CA22

AB36

PA32

KA28

CA23

FK17

PA33

KW15

CA24

FK18

PA34

KW16

CA25

FK19

PA35

KW17

KW4

FK20

PA36

PA41

LA15

FK21

PA37

PA42

LA16

PA39

PA38

PA43

LA17

PA40

PH30

PA44

LA18

PH50

PH31

PA45

LA19

IV50

Theft

We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. If you asked for the goods to be left safe and they are not there we or the courier accept no responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there you must assume it has been stolen. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.