This page will be used to keep our customers updated with changes to our services during the Covid-19 Coronavirus outbreak. We are taking every measure possible to remain operating and to dispatch orders for you in a safe environment for our staff.  If you are placing orders, please be sure to keep up to date on this page!

 

What we are asking of our customers

Our warehouse is always kept to hygienic standards (as normal!) however, with this virus outbreak, we are scaling up our hygiene practices and we want to ensure that our products get to you safely too. Please be sure that you are also cleaning your product upon arrival as a precaution for not spreading the virus further as they have been handled in transit. 

 

Courier Update Pages:

DPD Courier Services Bulletin Page 

Royal Mail Services Updates Page

ParcelForce Services Updates Page

UPS Services Update Page

 

LIVE UPDATES BOARD:

MARCH 30TH SERVICE UPDATE:  

Services: Normal Services (but we are super busy!) ✓

Dispatch Cut-Off: 5:30pm ✓

Next Day Delivery with DPD & Royal Mail Available ✓

Saturday Delivery Available ✓

AM Next Day Delivery Available ✓

Phone Lines Are CLOSED TODAY X

LiveChat Online ✓

Email Agents ✓

Plenty of Stock ✓

MARCH 24TH SERVICE UPDATE:  

Services: Normal Services ✓

Dispatch Cut-Off: 5:30pm ✓

Next Day Delivery with DPD & Royal Mail Available ✓

Saturday Delivery Available ✓

AM Next Day Delivery Available ✓

Phone Lines Are Open ✓

LiveChat Online ✓

Email Agents ✓

Plenty of Stock ✓

 

A MESSAGE FROM OUR TEAM TO YOU AT HOME

Hey DC Member, 

 

Thanks for visiting our website during this uncertain time due to the Covid-19 situation! As of the latest announcements from the UK Government, we would like to clarify our current trading position. Our number one priority is the wellbeing of our staff, and as such all ‘office’ staff at our HQ are now working remotely. 

 

WE ARE DELIVERING AS NORMAL! As of March 24th, we have a skeleton staff in the warehouse made up of team members who are happy to be there and are of course conforming to all social distancing guidelines to fulfil your orders and keep you in stock of your delicious supplies. 

 

This means that our phone lines may be closed at times, but live chat and email support will be open as normal – all customer service queries will be dealt with in the same fantastic manner you have come to expect. We wish everyone well during this time!

 

Discount Cream Team