This page will be used to keep our customers updated with changes to our services during the Covid-19 Coronavirus outbreak. We are taking every measure possible to remain operating and to dispatch orders for you in a safe environment for our staff.  If you are placing orders, please be sure to keep up to date on this page!

 

What we are asking of our customers

Our warehouse is always kept to hygienic standards (as normal!) however, with this virus outbreak, we are scaling up our hygiene practices and we want to ensure that our products get to you safely too. Please be sure that you are also cleaning your product upon arrival as a precaution for not spreading the virus further as they have been handled in transit. 

 

Courier Update Pages:

DPD Courier Services Bulletin Page 

Royal Mail Services Updates Page

ParcelForce Services Updates Page

UPS Services Update Page

 

LIVE UPDATES BOARD:

APRIL 20TH 2020 SERVICE UPDATE: DELAYS WITH COURIER

It is becoming apparent that all couriers across the UK are experiencing operational delays including a back log of orders. Due to this, we cannot guarantee orders be delivered on time on next day or Saturday services for which delivery will not be refundable as this is out of our control. Couriers such as DPD and UPS are delivering PPE to the NHS to aid them tackling the coronavirus and we support them for prioritising these orders over non-essential orders. Please be sure to order ahead of time as delays are foretasted to last for the remainder of lockdown whilst online orders are in extreme high demand. We apologize for any inconvenience this may cause and rest assured that our team are working hard to get orders out to you on time and as quickly as possible.

Dispatch 5:30pm Cut Off, Normal Services (but we are super busy, prepare for potential delays!) ✓

Next Day Delivery with DPD & Royal Mail Available BUT Prepare for Delays with ALL Couriers this is not guaranteed ✓

Saturday Delivery Available BUT Prepare for Delays with ALL Couriers this is not guaranteed ✓

AM Next Day Delivery Available BUT Prepare for Delays with ALL Couriers this is not guaranteed ✓

Phone Lines Are CLOSED (email communication only!) X

LiveChat Online ✓

Email Agents ✓

Plenty of Stock ✓

APRIL 1ST 2020 SERVICE UPDATE:  COURIER AMENDMENTS TO OPERATIONS

Due to COVID19, all couriers are taking precautions and making necessary amendments to their operations to safeguard not their delivery staff but also the recipients. Most couriers now (DPD, Royal Mail, ParcelForce and others) are not directly delivering parcels to a person and will instead knock on the door and leave parcels at the door step or in a safe place.

This is the couriers safeguarding decision for their staff to limit person-to-person contact given the vast amount of people couriers interact with on a daily basis. It is therefore of the responsibility of the recipient to ensure that they are home whilst awaiting a delivery: customers are notified the day of dispatch of their order via email with information on when to expect the parcel. We as a company do not accept liability for lost or stolen parcels as this needs to be taken up with the courier directly and if the latter, the authorities to report theft.

We as a company are doing all that we can to remain operational throughout COVID19 and we support our couriers on this safeguarding decision. Please ensure that if your are placing an order online that you are available at the shipping address all day.

MARCH 30TH 2020 SERVICE UPDATE:  

Services: Normal Services (but we are super busy!) ✓

Dispatch Cut-Off: 5:30pm ✓

Next Day Delivery with DPD & Royal Mail Available ✓

Saturday Delivery Available ✓

AM Next Day Delivery Available ✓

Phone Lines Are CLOSED TODAY X

LiveChat Online ✓

Email Agents ✓

Plenty of Stock ✓

MARCH 24TH 2020 SERVICE UPDATE:  

Services: Normal Services ✓

Dispatch Cut-Off: 5:30pm ✓

Next Day Delivery with DPD & Royal Mail Available ✓

Saturday Delivery Available ✓

AM Next Day Delivery Available ✓

Phone Lines Are Open ✓

LiveChat Online ✓

Email Agents ✓

Plenty of Stock ✓

 

A MESSAGE FROM OUR TEAM TO YOU AT HOME

Hey DC Member, 

 

Thanks for visiting our website during this uncertain time due to the Covid-19 situation! As of the latest announcements from the UK Government, we would like to clarify our current trading position. Our number one priority is the wellbeing of our staff, and as such all ‘office’ staff at our HQ are now working remotely. 

 

WE ARE DELIVERING AS NORMAL! As of March 24th, we have a skeleton staff in the warehouse made up of team members who are happy to be there and are of course conforming to all social distancing guidelines to fulfil your orders and keep you in stock of your delicious supplies. 

 

This means that our phone lines may be closed at times, but live chat and email support will be open as normal – all customer service queries will be dealt with in the same fantastic manner you have come to expect. We wish everyone well during this time!

 

Discount Cream Team